Frequently Asked Questions

Can you make a rug in any size?

What is a Catwalkrugs.com.au Account?

How do I place an order online?

Will my credit card and contact information be secure?

Do I have to pay sales tax?

How do I check my order status?

How do I modify or cancel an order?

Do you offer discounts to the Trade?

How long will it take to receive my order?

How long will it take for a backordered item to arrive?

How much does shipping cost?

How will my order be delivered?

Can you ship international orders?

Do you have a showroom that I can visit?

Contact Us

 

Can you make a rug in any size?

Sure! Something that really sets us apart from everyone else is that if you see a rug within https://www.catwalkrugs.com.au/collections/custom-sizing, that means we can have it customized for you!

Please be aware that with most Brink & Campman and high end designer rug orders - we will first send you a rug sample to ensure that you are 100% happy with your purchase prior to sending out your rug.

If you're on a rug page and see the custom rug sizing button you can simply fill in the required length and width, then the total final price is calculated for you. Its that simple!

What is a Catwalkrugs.com.au Account?

There are several benefits for owning a unique Catwalkrugs.com.au Account.
Your Account not only identifies you as a valued customer, but also allows us to personalize your shopping experience.
Additionally we'll find it easier to help you out should you have any questions about your order and you'll be able to keep up to date with the latest ranges and offers we hold from time to time. 

How do I place an order online?

As you browse our site, you can add the items you like to your shopping cart. When you are ready, click on your shopping cart icon and follow the instructions to complete your order. Please make sure your billing address matches that of the cardholder.
If you're having any trouble at all, just open up our live chat box on the bottom right hand corner of the page.

Upon completing your purchase transaction, an email confirmation of your order will be sent. You will be assigned an order ID# that should be used whenever referencing your order with us. Important order updates will also be sent to the address provided.

Will my credit card and contact information be secure?

Catwalkrugs.com.au utilizes advanced encryption and authentication tools to protect the security of our customer's credit card information. Every page of the checkout process is protected by a Secure Socket Layer (SSL) encryption, which protects outside sources trying to access it.

Do I have to pay sales tax?

All products sold through Catwalkrugs.com.au within Australia include a 10% Goods and Services Tax (GST). All international sales are GST exempt.

How do I modify or cancel an order?

Once the order has been confirmed, you must contact our Customer Service Department to modify or cancel it. Please email customerservice@catwalkrugs.com.au
Unfortunately, once an item has been shipped it cannot be modified or cancelled. Please note, due to manufacturing costs and restraints, once production has commenced on a custom sized rug, the order cannot be cancelled or modified. Catwalk Rugs will reconfirm your custom made rug with you before moving onto production stage.

Do you offer discounts to Trade?

Yes we do! We offer trade discounts on both standard and custom orders. Please contact us to enquire about bulk buying, government, hospitality and not-for-profit organisations.

How long will it take to receive my order?

The majority of orders within Australia are delivered within 2-5 days.
For more information on this, please visit our delivery information page. 

How long will it take for a backordered item to arrive?

Backordered items are those that our suppliers currently do not have in stock. Although there is nothing we can do to change the backordered status of an item, we will do our best to inform you of an anticipated shipping date.

How much does shipping cost?

We offer free shipping on all rugs within Australia! Our freight partners will endeavour to deliver to your door, however there are some countries and regions we don’t have freight partners or logistical programs. If ordering from outside of Australia, please contact us to get more specific information on shipping to your country.

How will my order be delivered?

Your items will be shipped from our warehouse by the most reliable couriers within Australia we can find - directly to your door. 

Can you ship international orders?

 

Unfortunately at this time we don't offer international shipping.

Do you have a showroom that I can visit?

Sorry! At this time, Catwalkrugs.com.au is strictly an online experience.

Contact Us

Any questions, comments, or suggestions? We'd love to hear from you, drop us a line on our contact page.

02 8091 3131 Free Shipping on all Rug Orders within Australia