Rug Returns with Catwalk Rugs

 

As Australia's premier Rug seller, Catwalk Rugs confidence in its product allows us to provide a generous returns and refund policy.
We have designed our policy to ensure minimal hassle to you, should something out of the ordinary occur during the purchase process.

We will be unable to process returns for incorrectly packaged rugs.
For more information please see our Terms and Conditions.

 Easy summary for all rug scenarios:

1.     Any problems, just let us know within 5 days!

2.     We’ll give you an RA number and a label to print out.

3.     Rug will be collected and refund/replacement processed once inspected.

 
What happens if I start a rug return?

You will be issued with an RA (Return Authorisation) number by us. Please keep this safe to avoid future problems with the processing of your return!

We'll then have the rug picked up and issue a credit back to you as soon as it's been delivered back here.

Note: If you receive an RA number, place that on the outside of the package when it’s being picked up! You’ll be e-mailed an easy to print label from us that can go on the outside of this package.

Note: Returns from NT, Regional and Remote areas may incur additional expenses and be deducted from your total refund amount.

What if the rug is damaged during transit?

If you notice that the rug has been damaged during transit -

Please refuse that shipment and let us know what has happened. You can then choose to either receive a full refund, or we can have another rug shipped out to you (normally the replacement rug will start its journey on the same day you notify us!).

If you only realise it’s been damaged after accepting the rug -

Still no problem, just let us know and we will have the rug picked up and you’re still able to choose those two options of a full refund or having the rug replaced.

Note: Any images you can provide us are much appreciated and can help speed up the returns process.

 

What if I changed my mind?

You're still able to return your rug within 5 days, with a return shipping cost of $29.95.
Please contact us for return pricing to rural areas.

Special reminder: Please let us know within 5 days of any damage during transit, change of mind, or incorrect orders! We will have trouble processing any claims outside of this time period.

 …Catwalk mistake?

Errors include, but are not limited to, wrong size, wrong address, wrong item, duplicate shipment, cancelled order prior to ship date. Again, just let us know and we will be extremely surprised we have made a mistake and do our best to make it up to you by issuing a full refund or replacement rug.

02 8091 3131 Free Shipping on all Rug Orders within Australia