Delivery Information and Transit Times within Australia
Please be aware that with most Brink & Campman and high end designer rug orders - we will first send you a rug sample to ensure that you are 100% happy with your purchase prior to sending out your rug.
If you live in Sydney, our rugs will dispatch within two to three days if that rug is in stock and sometimes even faster!
If your chosen rug is not currently in stock, we'll contact you immediately to let you know when it's expected to arrive, along with a few other options if you don't wish to wait.
If you'd like more specifics on rug delivery for your exact suburb and location within Sydney, just contact us and we'll help you out!
Rugs delivering to the Melbourne area usually dispatch within two to three days and again, sometimes even sooner than that.
Living in metro Melbourne or outside of the city area doesn't make much of a difference and you should still fall within the two to three day mark.
If you need any further information on how long it would take a rug to deliver to Melbourne, please contact us.
Rugs going to Adelaide normally take three to five days, but often sooner.
There are no extra delivery charges, even if you're not close to metro Adelaide.We'll keep you updated on every step, and you're able to access your shipment tracking data at any time via your account.
But if you do have any questions about your rug delivery, don't hesitate to contact us at any time
Rug deliveries to Perth will take on average five to seven days. If you're wanting to find out more information on delivery times not close to the Perth metro area, just contact us and we'll be able to help.
Delivery is also free to Perth, no matter the location.
Don't forget that you can check the status of your delivery by checking your account page or contacting us. We'll respond quickly!
Queensland makes up a large amount of our customers and a number of talented interior designers onboard with Catwalk Rugs, with fast delivery to all locations around the Brisbane area.
Outside of Brisbane is also fine and generally takes only a couple of days longer for delivery.
We have an extensive network of courier companies available to us, and we're very familiar with what it takes to deliver to rural Australia.
We don't charge any extra delivery to rural locations either!
It's best to contact us to see how long a delivery will take for these locations prior to ordering, but on average it should be around a week.
Shipping to Tasmania can take slightly longer in most cases with similar delivery times to that of rural Australia - around a week.
Won't be at home for delivery?
Just let us know and we will notify the courier to give authority to leave your rug at the designated location.
Alternatively, you can leave a note on the door stating that you give them authority to leave your rug in the specified location.
If you have any additional delivery instructions, please pass those along and we will be glad to help you out.
Returns and Refunds
Our returns system is easy, efficient and hassle free.
Just make sure it's within 5 days of receiving the rug!
For more information on returns, please visit our returns page.
Currently all transit insurance is free and automatically applied to your order.
If you have any questions about transit insurance, please contact us.
Authority To Leave
The courier companies we use offer 'ATL' (Authority To Leave). This means that you may have them leave the rug somewhere safe if you will not be at home at time of delivery.
Once the rug has been delivered to you, we are unfortunately not able to assist in the event of your rug being stolen or going missing.