Delivery Information and Transit Times within Australia
At Catwalk Rugs, we are pleased to offer fast delivery Australia-wide and dispatching all orders within 1 to 3 business days on average. Some higher end rugs from Brink and Campton may take longer as these are imported from our Netherlands warehouse. The estimated date for these will have an additional 10-15 business days.
In peak season's such as End of Financial Year (June/July) and Christmas/NY/Holiday Break (December/Jan), it is not uncommon for dispatch to be delayed further, sometimes up to 5 business days.
In unforeseen circumstances, such as COVID19 impacted times, please click this here for further updates on dispatch periods.
Free Shipping on all orders over $500 Australia wide!
Please note: We DO NOT deliver to PO Box address. A valid street address is required to process the order.
Authority To Leave
The courier companies we use offer 'ATL' (Authority To Leave). This means that you may have them leave the rug somewhere safe if you will not be at home at time of delivery.
Once the rug has been delivered to you, we are unfortunately not able to assist in the event of your rug being stolen or going missing.
We ship rugs daily to all metro areas of Sydney, Melbourne, Adelaide, Brisbane, and Perth. We also cover all outside metro areas within NSW, QLD, VIC, SA, WA and ACT.
Delivery to below post codes are not included in free shipping and will be charged based on weight and dimensions and distance. Please contact us for freight charges before placing order.
Delivery times will vary, but the following information provides an estimate of delivery times throughout Australia from time of dispatch:
Sydney Rug Delivery
Rugs delivered to Sydney generally take 2-4 business days and within New South Wales 2-7 business days after dispatch.
Melbourne Rug Delivery
With similar delivery times to Sydney, Melbourne generally take 2-4 business days and within Victoria will arrive 2-7 business days after dispatch.
Brisbane Rug Delivery
Rug orders made from within Brisbane, Queensland are also speedy - taking on average 3-6 business days. Allow some extra time for delivery if placing an order outside of Brisbane up to 7 business days after dispatch.
Adelaide Rug Delivery
Rug orders made from within Adelaide, South Australia are also speedy - taking on average 3-6 business days. Allow some extra time for delivery if placing an order outside of Adelaide up to 7 business days after dispatch.
Perth Rug Delivery
Rugs delivered to Western Australia will take longer than usual - as these rugs are coming from Sydney. Even so, we use the fastest mode of land transport available and your rugs should arrive in Perth sooner than regional WA averaging about 7-14 business working days from dispatch.
Northern Territory Rug Delivery
Rugs as expected to NT can take up to 14 business days from date of dispatch.
Currently all transit insurance is free and automatically applied to your order.
If you have any questions about transit insurance, please contact us.
Returns and Refunds
Our returns system is easy, efficient and hassle free. Just make sure it's within 5 days of receiving the rug. For more information on returns, please visit our returns page.