Delivery Information and Transit Times within Australia

At Catwalk Rugs, we are pleased to offer fast delivery Australia-wide and dispatching all orders within 1 to 3 business days on average. Some higher end rugs from Brink and Campton may take longer as these are imported from our Netherlands warehouse. The estimated date for these will have an additional 10-15 business days.

In peak season's such as End of Financial Year (June/July) and Christmas/NY/Holiday Break (December/Jan), it is not uncommon for dispatch to be delayed further, sometimes up to 5 business days. 

In unforeseen circumstances, such as COVID19 impacted times, please click this here for further updates on dispatch periods. 

Free Shipping on all orders over $500 Australia wide!

Please note: We DO NOT deliver to PO Box address. A valid street address is required to process the order. 

Authority To Leave

The courier companies we use offer 'ATL' (Authority To Leave). This means that you may have them leave the rug somewhere safe if you will not be at home at time of delivery.
Once the rug has been delivered to you, we are unfortunately not able to assist in the event of your rug being stolen or going missing.

We ship rugs daily to all metro areas of Sydney, Melbourne, Adelaide, Brisbane, and Perth. We also cover all outside metro areas within NSW, QLD, VIC, SA, WA and ACT.

Delivery to below post codes are not included in free shipping and will be charged based on weight and dimensions and distance. Please contact us for freight charges before placing order.

EXCLUSION POSTCODE
822	4890	4874	4854
840	4891	4875	4855
845	4895	4876	4856
850	5373	4878	4858
852	6798	4880	4859
854	6799	4881	4860
861	6850	4885	4870
862	7255	4886	4871
872	7256	4887	4872
874	7257	4888	4873
880	4655	4183	4741
885	4670	4285	4750
886	4673	4551	4757
2325	4674	4556	4801
2328	4676	4570	4804
2329	4677	4571	4806
2580	4678	4581	4816
2880	4703	4600	4817
2898	4713	4650	4819
2899	4740	4825	4820
4821	4852	4828	4850
4822	4824	4829	4830
4823

 

Delivery times will vary, but the following information provides an estimate of delivery times throughout Australia from time of dispatch:

Sydney Rug Delivery

Rugs delivered to Sydney generally take 2-4 business days and within New South Wales 2-7 business days after dispatch.

Melbourne Rug Delivery

With similar delivery times to Sydney, Melbourne generally take 2-4 business days and within Victoria will arrive 2-7 business days after dispatch. 

Brisbane Rug Delivery

Rug orders made from within Brisbane, Queensland are also speedy - taking on average 3-6 business days. Allow some extra time for delivery if placing an order outside of Brisbane up to 7 business days after dispatch. 

Adelaide Rug Delivery

Rug orders made from within Adelaide, South Australia are also speedy - taking on average 3-6 business days. Allow some extra time for delivery if placing an order outside of Adelaide up to 7 business days after dispatch. 

Perth Rug Delivery

Rugs delivered to Western Australia will take longer than usual - as these rugs are coming from Sydney. Even so, we use the fastest mode of land transport available and your rugs should arrive in Perth sooner than regional WA averaging about 7-14 business working days from dispatch. 

Northern Territory Rug Delivery

Rugs as expected to NT can take up to 14 business days from date of dispatch.

Insurance

Currently all transit insurance is free and automatically applied to your order.
If you have any questions about transit insurance, please contact us.

Returns and Refunds

Our returns system is easy, efficient and hassle free. Just make sure it's within 5 days of receiving the rug. For more information on returns, please visit our returns page.