Our delivery page lists the average turn around times for all major locations within Australia.
Where is my order?
Due to the volume of rugs we ship out per day, our rugs normally dispatch from our warehouse and onto a courier within two to three days. As soon as they are dispatched you'll receive an email with a tracking link that allows you to track your order as it makes its way to you via a third party courier. For more information, click above on the delivery page link.
Have another question?
Need more information? Have a general enquiry on a product or our terms and conditions? Want to organise a rug exchange or anything else?
As we are now 100% online based, we ask you email us all your enquiries, exchanges and returns to keep a record of trail. We have multiple staff dedicated to responding to your needs and in most cases will reply before close of business the same day (excluding weekends). If a call is required, then one of our friendly staff will get in touch, just leave us your contact information on the email as well.
General Enquiries: firstname.lastname@example.org
Collaborations and Wholesale: email@example.com
Alternatively you can just send us a message on the right hand side of this page and we'll be in touch asap.
Catwalk Rugs is committed to providing highest standards of customer service throughout the industry.