Delivery Times

Delivery times?

Our delivery page lists the average turn around times for all major locations within Australia.

Where is my order?

Due to the volume of rugs we ship out per day, our rugs normally dispatch from our warehouse and onto a courier within two to three days. As soon as they are dispatched you'll receive an email with a tracking link that allows you to track your order as it makes its way to you via a third party courier. For more information, click above on the delivery page link. 

Have another question?

Need more information? Have a general enquiry on a product or our terms and conditions? Want to organise a rug exchange or anything else?

As we are now 100% online based, we ask you email us all your enquiries, exchanges and returns to keep a record of trail. We have multiple staff dedicated to responding to your needs and in most cases will reply before close of business the same day (excluding weekends). If a call is required, then one of our friendly staff will get in touch, just leave us your contact information on the email as well. 

Free shipping

Free Shipping Australia wide, no minimum order price.

Easy Returns

Not completely satisfied with your rug?
Simply fill out our hassle-free return form, and we'll handle the rest. Our team will pick it up right from your doorstep.

Affordable Prices

As an exclusively online store, we cut business costs and extend the savings to our valued customers. Enjoy the advantage of luxury rugs, at affordable prices.

Catwalk Rugs - Walk on Luxury

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